We want your ASRE VANCÈ experience to feel exceptional from the moment your order arrives. Return eligibility and the applicable return window depend on our official return policy and the condition of the product. As fragrances are personal-use products, certain hygiene and product-integrity restrictions may apply. Please review our Return Policy or contact our support team before initiating a return to confirm whether your order qualifies.

Once your return has been received and inspected, our team will review it in accordance with the ASRE VANCÈ return policy. If your refund is approved, the processing time will depend on the payment method and the relevant payment provider or bank. Any applicable refund timeline will be communicated during the process. We aim to keep you informed so that every step feels clear and reassuring.

Sometimes, the first fragrance you choose may not be the one that feels most like you. If you would prefer another ASRE VANCÈ fragrance, an exchange may be possible depending on product availability, the condition of the item, and our exchange policy. Because fragrances are personal-use products, eligibility restrictions may apply. Please contact our support team before sending anything back so we can guide you through the available options.

Your return should come with clarity at every step. Once our team has reviewed your request and confirmed its eligibility, we will notify you using the contact details associated with your order, typically through email or another available communication channel. If your return is approved, we will share the next steps and any relevant refund or exchange information. If additional details are required, our team will let you know.